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NEW FOREKNOW Adult Mountain Fat Bike 24 Inch Wheel 27Speed Variable Speed Road Bicycle MTB Men Ride Sports Cycling Beach Snowmobile

Will be shipped in 3-5 days
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Product Description
Shipping & Payment
Why Buy From Us
Product Details

Welcome to Profession Bike Store, “Follow” the store to get an extra 1% discount


Q1: Do buyers need to pay customs duties?

A1:For products that do not contain batteries and motors, I will use China Post to send the package. The declared value of the package is $85-100. Some countries/regions may need to pay taxes. The specific amount depends on the customs policy of your country/region. You can call the local customs for inquiries. When the goods arrive at the customs of your country, if they are detained at the customs due to the need to pay taxes For goods, please contact customs and pick up the package. If you do not agree to these tariff terms, please do not buy

For products with batteries, EU countries and the United States, Japan, Canada, Russia, South Korea do not need to pay tariffs, and other countries still need to pay tariffs

Q2: Order delivery time and logistics transportation time

A2:The delivery time is about 5-7 days, and the logistics transportation time is about 30-60 days. Due to the impact of the COVID-19 virus, the logistics speed may be affected and slowed down. This is normal. Please be patient. We will urge the post office to speed up the transportation for you.


Q3: Can you ship to the UK?

A3:Due to the withdrawal of the United Kingdom from the European Union, our logistics channels cannot be shipped to the delivery address in the United Kingdom. If you have an address in an EU country, I can ship for you


Q4: Regarding the problem of damage to the received product

A4:Dear buyer, our shipping location is in China, and it takes a long time to ship from China to various countries/regions. We will protect our packages as much as possible, but we cannot completely avoid problems such as damage to packages caused by transportation. If you mind this problem, please do not buy. If you have any quality problems after receiving the goods, please do not raise a dispute, please contact customer service as soon as possible, and we will try our best to resolve it for you.


Q5:Product warranty time

A5:Within one year, if there is a problem of non-human damage to the electric bicycle, we can send you accessories for free.

After one year of purchase, if there is a problem with the electric bicycle, we can resend the accessories for you for free, but you need to bear the shipping cost.


If you have other questions about the product, please contact customer service!

Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Mister Pop Eye (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://misterpopeye.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Why Buy From Us

A few reasons why buy from us:

SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS
Brand new products are available on a regular basis.

PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.

EASY TRACKING
Check your order status online. As easy as that!

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